eCommerce Transaction Reliability Services

Ensure every cart, click, and checkout completes — with Nova’s end-to-end transaction reliability solutions.

Deliver Flawless Commerce Journeys at Scale

Transaction Monitoring for the Entire Customer Funnel

From product discovery to payment confirmation, Nova helps brands monitor and ensure reliability at every stage of the eCommerce journey. We combine synthetic testing, real-user monitoring, and backend instrumentation to eliminate blind spots — and failed checkouts.

Automated Issue Detection & Root Cause Analysis

Catch failures before your customers do. Our observability tooling and incident workflows help your teams detect, trace, and resolve transaction errors in real time — reducing downtime and revenue loss.

Resilience Engineering for Critical Commerce Workflows

We build fault-tolerant systems across cart, checkout, and payment flows — implementing fallback logic, retries, and redundancy to protect against third-party outages and service degradation.

Contact Us

Think your organization can achieve more?

Reach out to see how we make it happen.

Email: contact@ioconnectservices.com

our clients

Make Reliability a Revenue Driver

Every failed transaction is lost revenue. Nova’s reliability services help you capture more value by making every click count — and every checkout complete.

Transactional SLA Design & Monitoring

We define and enforce service-level objectives (SLOs) for mission-critical workflows, like add-to-cart, promo validation, and payment success — with real-time alerting and dashboards.

Error Budgeting & Failure Simulation

Plan for failure. We run chaos tests and controlled failure injections to validate system resilience and prepare your teams for real-world incidents.

End-to-End Workflow Tracing

Track a transaction across frontend, middleware, and backend services — with distributed tracing and contextual logs that tell the full story.


1 / 3

Why Brands Rely on Nova for Transaction Reliability

Commerce-Focused Resilience Strategy

We know where transactions break — and how to fix them. Our engineers combine deep eCommerce experience with modern SRE practices.

Nearshore Teams, Always On

Fast collaboration. Faster issue response. Nova’s nearshore model means we’re in your time zone and in your Slack — when things go wrong (or ideally, before).

Integrated with Your Stack

From Shopify to Salesforce, Node to .NET, we implement reliability solutions that work with your platforms, tools, and teams.

Frequently Asked Questions

We monitor and trace:

  • Add-to-cart and cart updates
  • Checkout flows and address validation
  • Promo/coupon logic
  • Payment and fraud systems
  • Order confirmation and post-checkout calls

We leverage:

  • Synthetic testing (Pingdom, Catchpoint)
  • Real user monitoring (New Relic, Datadog, OpenTelemetry)
  • Distributed tracing (Jaeger, Zipkin, AWS X-Ray)
  • Incident management workflows (PagerDuty, Opsgenie)

Yes — by identifying:

  • Performance bottlenecks in checkout
  • Third-party or API failures
  • Form field validation issues
  • Latency or downtime during high traffic

We define and track:

  • SLA/SLO metrics per funnel stage
  • Error rate thresholds and latency budgets
  • Success/failure rates for key events (e.g., payment authorized, order placed)

We provide both:

  • Implementation of transaction reliability architecture
  • Ongoing monitoring, alert tuning, and optimization
  • Incident response and root cause postmortems
  • Continuous improvement cycles based on error budgets

Still have questions? Your first consultation is free.

Your journey to innovation begins today